Refund policy

Returns and refunds

The seller is Sirendipity World Ltd, whose registered office is at 167–169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom. For assistance, please contact info@sirendipity.it. This is not a return address.

You can tell us that you wish to return your jewellery within 30 days of delivery, without giving a reason. Please email info@sirendipity.it with your order number and the items you wish to return. You do not need to wait for our approval before exercising your right to withdraw.

For orders delivered in Italy, Sirendipity covers the return shipping cost. We will email you the return address and instructions for arranging the return at our expense. Please send the jewellery within 14 days of telling us about your return. We will provide the details you need promptly, so that your right to withdraw is not hindered.

For orders delivered outside Italy, the direct cost of returning an item because you have changed your mind is paid by the customer, unless we offered otherwise before purchase. If the jewellery is defective or does not conform to the contract, we will not charge you the costs of the remedy required by law.

You may handle the jewellery only as you would in a shop. Further handling may reduce your refund by the amount of any loss in value, where permitted by law. Please place the jewellery in protective packaging; the absence of the original packaging alone does not automatically affect your statutory rights.

We will issue your refund to the original payment method, without additional fees, within 14 days of receiving your return request. We may wait until we have received the jewellery or you have provided proof that you have sent it, whichever happens first. If you withdraw from the entire order, we will also refund the standard delivery cost you paid; we will not refund any supplement for a more expensive delivery option you chose.

This policy does not affect any mandatory rights you have under applicable law, including rights of withdrawal, legal guarantee and assistance. Requests concerning defective or non-conforming jewellery are handled separately from change-of-mind returns.