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Customer care

Here to help.

Find answers about our jewellery, shipping and caring for your purchase.

FAQ

What is La Moneta?

La Moneta is Sirendipity’s first collection: talisman jewellery handcrafted in Italy and inspired by Mediterranean symbols. Each piece features the Sirendipity siren and the Spira Mirabilis, a spiral that represents change while remaining true to yourself.

Can I choose a piece as a gift?

Yes. The Talisman includes the wooden box and Sirendipity ritual described on its product page. Packaging may differ for other pieces. If you’d like help choosing a gift or want to know how it will be presented, contact us before ordering.

What does the ritual involve?

It’s a moment to spend with your talisman and reflect on why you chose it. A decision, a new beginning or a thought you want to keep close. Hold it in your hands, give it a meaning and wear it. Touching it can become a familiar way to return to that thought.

Which pieces are available?

The La Moneta collection includes The Talisman, La Monetina in silver and bronze, Ring, Earrings and Bracelet. Available sizes or chain lengths are listed on each product page. Stock availability is shown for each variant.

Materials

Which materials do you use?

We use sterling silver and bronze, in different combinations depending on the piece. Each product page lists the materials used for its components.

Sterling silver

Silver can naturally darken over time. Clean it gently with a silver polishing cloth, taking care around raised details and intentionally darkened areas.

Bronze

Bronze develops a patina with time and wear. Moisture, cosmetics and contact with skin can also affect its colour. This is a natural characteristic of the metal.

Shipping

When will my order arrive?

We dispatch in-stock items on the next business day after the order is placed. Preordered items are dispatched within 8 days, as shown on the product page. Delivery within Italy is estimated at 2–3 business days from dispatch. Islands and remote locations may take longer. International delivery times depend on the destination and shipping service. Customs procedures may cause additional delays. Saturdays, Sundays and public holidays are excluded from delivery estimates. Delivery times are estimates.

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How much does shipping cost?

Italy: €7 for orders below €55; free shipping on orders of €55 or more. Eligible EU destinations: €14.99. Other eligible international destinations: €19.99. Shipping availability and the applicable charge are shown at checkout after you enter your delivery address, before payment.

Returns

How do I request a return?

You can notify us of your return within 30 days of delivery. For orders delivered in Italy, return shipping is free and paid by Sirendipity. Email info@sirendipity.it with your order number: we will email you the return address and instructions. For orders delivered outside Italy, the customer pays return shipping for a change of mind. Read our return policy for the full conditions.

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Jewellery care

How should I care for my jewellery?

Store each piece separately in a soft pouch, in a dry place. Remove it before swimming, showering or exercising. Avoid contact with perfume, creams and household cleaning products. After wearing it, gently wipe it with a soft, dry cloth.